How can I submit a returns request on behalf of a team member?

How to submit a returns request on behalf of a team member

B2BHub Managers, or those with higher roles such as Super Users, have the ability to submit a return request on behalf of another User – providing they are set up in the system.

The returns process is similar as if you were returning for yourself. 

How to Place a Returns Request on Behalf of a Team Member

1. 1. To return an item, go to My Account > Track Orders.
   2. Select the order the item requiring return was from to expand the order detail.
   3. Click on the "Process a Return Request" button.
   4. This will take you to a Return Request form. Select the item(s) you wish to return.
   5. Enter the quantity you wish to return. For example, if you ordered 3 items, but only 1 requires returning, enter 1 in the quantity field.
   6. Select the reason for the return. Some items can only be returned if they're faulty or damaged.
   7. Upload a photo of the item – demonstrating that you have adhered to the Returns Policy and providing a clear photo of the item you wish to return. Your photo must be under 2mb in size. (How to Resize Your Images For Returns)
   8. Read the Returns Policy carefully.
   9. Click the "Process Return Request" button.

   You will receive a confirmation email that your return request has been received. 

    

   Our Customer Support team will get in touch shortly via email regarding the status of your returns request and return post information if needed. 

3. Your email will be linked to the returns request, however our support team will be able to see that this return is for another team member's order. If the return request is successful, this team member will have their allowance/allocation re-applied.