---
title: Using the B2B Support Bot
description: How to launch the B2B Support Bot to find answers - and raise a support ticket for further assistance if you need to.
---
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1. [KNOWLEDGE HUB](https://support.uniform.com.au/en?hsLang=en)
2. [Technical Support](https://support.uniform.com.au/en/technical-support?hsLang=en)
# Using the B2B Support Bot
## How to launch the B2B Support Bot to find answers - and raise a support ticket for further assistance if you need to.
Beyond the Knowledge Hub in your portal, your next destination should be our B2BHub Support Bot – our helpful self-service bot which provides answers to your most frequently asked questions. You can also use the bot to raise a ticket for assistance from our Customer Support team. If you can't see the B2B support bot, you can also [raise a support ticket by form](https://support.uniform.com.au/en/raise-a-customer-support-ticket-via-form?hsLang=en).
1\. The B2B Support Bot is located in the bottom right-hand corner of your screen. You should be able to see it right now! Click on the icon and select the issue that you need help with to get started.
2\. You can identify your issue from a list on the Chatbot's menu screen. If you're unable to find an answer from the Chatbot's FAQ list or the linked Knowledge Hub articles, you'll have the option to raise a Customer Support ticket.
3\. You'll be prompted to enter your name, your company and your contact details, and a short description of your issue - including a relevant order number and any screengrabs if relevant. We will use this information to raise a ticket with our customer support team.
3. Our support team will respond via email to your nominated email address. We aim to respond to tickets within 24 working hours. Please understand that our team are responding to unique support requests from other customers and using this option should only be reserved for support questions or issues that cannot otherwise be solved using the self-service options within the bot.
- [Getting Started](https://support.uniform.com.au/en/getting-started?hsLang=en)
- [Placing Orders](https://support.uniform.com.au/en/placing-orders?hsLang=en)
- [Tracking Orders & Delivery](https://support.uniform.com.au/en/tracking-orders-delivery?hsLang=en)
- [Returning Items](https://support.uniform.com.au/en/returning-items?hsLang=en)
- [Technical Support](https://support.uniform.com.au/en/technical-support?hsLang=en)
- [B2BHub Managers](https://support.uniform.com.au/en/b2bhub-managers?hsLang=en#main-content)
- [General](https://support.uniform.com.au/en/b2bhub-managers?hsLang=en#general)
- [Ordering - For B2BHub Managers](https://support.uniform.com.au/en/b2bhub-managers?hsLang=en#ordering-for-b2bhub-managers)
- [Managing Data - For B2BHub Managers](https://support.uniform.com.au/en/b2bhub-managers?hsLang=en#managing-data-for-b2bhub-managers)
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