If your order has been dispatched, but there's a problem with delivery, here's how you can proceed:
Once your order ships, you'll receive an email with tracking information. Your order should be with you very soon, but here's what to do if there's a problem:
My order has shipped, but is taking much longer than expected to be delivered
We use several different couriers to deliver your items, and delivery times can vary depending on your location. Your order should generally not take over a week to arrive if you live in Australia.
Please raise a ticket with the B2B Customer Service team if you've been waiting for delivery over a week since your order was dispatched. Our team will be able to confirm the courier used and identify the steps necessary to follow up with the courier to check if there are any problems with delivery.
My order is marked as delivered, but I haven't received it
Please raise a ticket with the B2B Customer Service team as soon as possible. Our team will be able to identify the steps necessary to follow up with the courier. Our couriers often aren't able to investigate if it's been over a month since your order was dispatched, so it's important you contact us as soon as you believe there is an issue.
My order was delivered to the wrong address
To ensure accountability to the user placing the order, all delivery addresses are pre-authorised and only the approved addresses are available to each user. It is the responsibility of all B2BHub users to ensure the delivery address is correct when they place the order. Total Uniform Solutions accepts no liability for lost or misplaced items if an order is dispatched to the incorrect address due to the user's error.
If the delivery address is correct in B2BHub, and you suspect the courier delivering the item has made an error, please contact B2BHub Customer Service team immediately.